Repair Policies
We believe in transparency and clear expectations. The policies below outline how repairs, diagnostics, payments, shipping, and timelines are handled at Rudolph Electronic Repair.
Why policies matter
These guidelines protect both you and us, ensuring repairs are handled professionally, fairly, and with clear communication from start to finish.
Repair & Diagnostic Policy
All devices undergo a diagnostic evaluation before any repair work is performed. We focus on component-level diagnostics whenever possible and will provide an estimate before proceeding.
If a repair is not approved or is not possible, a diagnostic or bench fee may apply to cover time and evaluation.
Payment & Approval Policy
Full payment is due upon completion of services unless otherwise agreed in writing.
Certain repairs may require deposits, especially when special-order or high-cost parts are needed. Deposits for special-order parts are non-refundable once the order is placed.
Devices left unpaid for 30 days after service completion may be considered abandoned.
Shipping & Mail-In Responsibility
Customers are responsible for safely packaging and shipping their devices to us. We strongly recommend insured and trackable shipping.
Rudolph Electronic Repair is not responsible for damage caused by improper packaging or shipping carriers.
Mail-In Address:
Rudolph Electronic Repair LLC.
PMB#212
499 Broadway
Bangor, Maine 04401
Turnaround Expectations
Typical turnaround time ranges from 1 day to 1 week, depending on current workload and repair complexity.
Expedited repairs are guaranteed within 1 business day once received. If parts must be ordered, turnaround time depends on supplier availability and shipping timelines.
Warranty & Post-Repair Disclaimer
Repairs are performed to address the specific diagnosed issue. Due to the age, condition, or prior damage of electronic devices, additional failures may occur outside the repaired area.
We do not guarantee manufacturer-level performance or future reliability beyond the repaired component or circuit.
Respect & Conduct
We are committed to professional, respectful communication and expect the same courtesy in return. Abusive, threatening, or harassing behavior may result in refusal of service.